At Covidien, our Customer Service professionals are committed to a customer-centric focus, demonstrated by anticipation of our customers needs, exceeding their expectations and 'making it easy' to do business. We strive to guide our customers, while offering education to create an environment of mutual understanding. Our focus is you!
All positive characteristics of our strong customer service begin with our people. By selecting the right personnel, providing continual training and education, and ensuring our processes are optimized, we empower our Customer Relationship Specialists to fulfill our charter of creating a positive customer experience! Whether you talk to us, fax us, or communicate with us electronically, we are here to make every interaction positive! Our focus is you!
The Wound Closure Specialists have a tremendous sense of accomplishment and determination. They are filled with a passion and energetic sense of pride to achieve excellence not only for themselves, but for you the customer. From focused customer service, the ability to offer the highest quality products and the sense of accomplishing world renowned training, your Wound Closure specialist always strives to be the best. As a company, we are proud of each and every one of them.
The WCS must be able to give reliable, verbal technical assistance in the Operating Room, have a clear understanding of the Science of Wound Healing, anatomy, surgical terminology and procedures. Above all, they must have a knowledge of the business needs of our customers. Their goal is to become a valuable asset to the surgeon, nurse, patient and the hospital. Our customers have told us about the extra value their WCS provide to the hospital time and time again.
Your Wound Closure Specialist is able to provide exceptional value with regards to not only technical assistance in the O.R., but also outstanding overall customer service to you. This comes in the form of a superbly trained, technical sales representative and an individual who can advance the educational needs of your hospital. Covidien offers innumerable Educational Programs to aid the surgeon, nurse and administrator in their ongoing endeavor to stay up to date with the current trends in their respective fields. Your Wound Closure Specialist will work with you to develop the best Training Programs for your staff, offer the best advice to enable you to make the best business decisions to enhance better patient care, and work with you to create an environment in which we are all successful.